Welcome to the Bauer Sale Store FAQ. Here, we address common questions about our gear, shipping, payments, and more. Just like a well-executed game plan, we believe in clarity and precision.

About Bauer Sale Store: We are a performance-driven online retailer specializing in premium Bauer hockey gear at sale prices. Our target customers range from youth league rookies to seasoned pros across North America and Europe. We focus on delivering professional-grade equipment with the care of a local shop and the reach of a global store. Our style is direct, player-focused, and reliable—mirroring the precision and speed of the game itself.

Products & Gear

Q: What types of products do you sell?
A: We specialize in Bauer hockey equipment and apparel. Our menu includes everything from sticks (Bauer Sticks, Blades), goalie gear (Blockers, Catch Gloves, Goalie Pants), protective equipment (Cut Resistant), to clothing (Baselayer, Bottoms, Hoodies, Jackets, Hats). We cater to all positions and levels, with specific lines for Intermediate players and Goalies.
Q: Are your products authentic Bauer gear?
A: Absolutely. We are committed to providing only professional-grade, authentic Bauer equipment. Every item is sourced directly to ensure quality and performance, offered at sale prices to deliver exceptional value.
Q: Do you offer gear for both players and goalies?
A: Yes. Our product range is built for the entire team. We have dedicated categories for Goalie equipment (like Blockers, Catch Gloves, Goalie Pants) as well as player gear (Sticks, Clothing, Accessories, Bags). Whether you’re guarding the net or attacking the zone, we have your gear.

Ordering & Account

Q: How do I place an order?
A: Simply browse our categories, select your gear, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. No account is required to place an order, but creating one can help you track your purchases faster.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly (within 1-2 business days). If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request before shipment.
Q: What if I forget my account password?
A: Use the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password securely.

Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.
Q: Is my payment information secure?
A: Yes. We use industry-standard encryption and secure payment gateways. We do not store your full payment details on our servers.
Q: Why was my payment declined?
A: This can happen due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again, or contact your card issuer. You can also try using PayPal as an alternative.

Shipping & Delivery

Q: Where do you ship from?
A: All orders are processed and shipped from our warehouse in Indianapolis, USA (883 Stewart Street, Indianapolis, US 46202).
Q: What are my shipping options and costs?
A: We offer two reliable options:
1. Standard Shipping: $12.95 USD via DHL or FedEx. Delivery in 10-15 business days after dispatch.
2. Free Shipping: Available on all orders over $50 USD via EMS. Delivery in 15-25 business days after dispatch.
Q: How long does order processing take?
A: We aim to process and dispatch all orders within 1-2 business days. You’ll receive a tracking notification once your package is on its way.
Q: Do you ship worldwide?
A: We ship to a global community of players! However, we are currently unable to ship to select remote regions and parts of Asia. Please check your address at checkout.
Q: Will I have to pay customs or import duties?
A: For international orders, any applicable customs fees, import duties, or taxes are the responsibility of the recipient. These are not included in our shipping costs or product prices. Please check with your local customs office for estimates.
Q: How can I track my order?
A: As soon as your order ships, you’ll receive an email with a tracking link. Use it to follow your gear’s journey right to your doorstep.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days of receiving your item. The product must be unused, in its original packaging, with all tags attached. Please contact our team at [email protected] to initiate a return and receive instructions.
Q: Who pays for return shipping?
A: The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped).
Q: How long does it take to process a refund?
A: Once we receive and inspect the returned item, we will process your refund within 5-10 business days. The refund will be issued to your original payment method.
Q: Can I exchange an item for a different size or product?
A: We currently do not offer direct exchanges. We recommend returning the item for a refund and placing a new order for the desired product. This ensures you get your correct gear as quickly as possible.

Still Have Questions?

Our team is here to assist. Reach out to us for any concerns about your gear, order, or delivery.

Email: [email protected]
Store Address: Bauer Sale Store | 883 Stewart Street, Indianapolis, US 46202

We’re committed to supporting every shift, every period, every game.

Bauer Sale Store | Performance Driven. Price Redefined. Delivery Delivered.

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