Performance Driven. Customer Focused. Just as you trust your gear on the ice, trust us to deliver it to your door and stand behind it with a hassle-free policy.

Welcome to the Bauer Sale Store team. Our policy is crafted for our global hockey community—from the youth player in Toronto to the seasoned pro in Stockholm. Below you’ll find everything you need to know about getting your gear and what to do if it’s not the perfect fit.

Shipping Information

We strive to get your performance gear to you as quickly and reliably as possible.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping $12.95
    Carrier: DHL or FedEx
    Delivery Time: 10-15 business days after shipment.
  • Free Shipping Orders Over $50
    Carrier: EMS
    Delivery Time: 15-25 business days after shipment.

Note: Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules. We ship globally, with the exception of some remote areas and parts of Asia. You will receive a tracking number once your order ships.

Our Returns & Exchanges Commitment

We stand behind the quality of our authentic Bauer gear. If your item isn’t the right fit, model, or doesn’t meet your expectations, we’re here to help you get what you need to get back in the game.

Quick Summary

  • Return Window: 15 days from the date you receive your item.
  • Condition: Most new, unused items in original packaging can be returned.
  • Process: Contact us first for an RMA number. Refunds to original payment method.

1. Eligibility & Timeframe

  • Return Window: You have 15 days from the date of delivery to initiate a return or exchange.
  • Condition: Items must be unused, in original condition, and in their original packaging with all tags and protective covers (e.g., skate blade guards, stick wrapping) intact.
  • Proof of Purchase: Your order number or receipt is required for all returns.

2. Step-by-Step Return/Exchange Process

1 Initiate Your Request

Contact our customer service team at [email protected] within the 15-day window. Use the email template provided in Section 3 to ensure we get all necessary details quickly.

2 Receive Instructions

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship your return.

3 Pack & Ship

Securely pack the item(s) in the original packaging, include the RMA number clearly on the outside of the box, and ship it to the address we provide. We strongly recommend using a trackable shipping service.

Return Address (By Authorization Only): 883 Stewart Street, Indianapolis, US 46202

4 Inspection & Processing

Once received at our facility, our team will inspect the item(s). This process typically takes 3-5 business days after arrival.

5 Completion

Upon approval, we will immediately process your refund or ship your exchange item.

3. Refunds: Timing & Method

Your refund will be processed with the same precision and security as our checkout.

  • Timing: Refunds are initiated within 3-5 business days after we receive and inspect the returned item. The time for funds to appear depends on your financial institution:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days.
    • PayPal: 3-5 business days.
  • Method: All refunds are issued to the original payment method used for the purchase.
  • Shipping Costs: Original shipping fees are non-refundable for change-of-mind returns. Return shipping is the customer’s responsibility unless the return is due to our error or a defective product.

4. Exchanges

Need a different size, flex, or model? We’ll ship your exchange item as soon as your return is approved. We cover the standard shipping cost for the replacement item.

  • If the exchange item is of higher value, you will be charged the difference.
  • If it’s of lower value, we will refund the difference.

5. Non-Returnable Items (Final Sale)

For health, safety, and hygiene reasons, the following categories of products, as identified in our store menu, are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

  • Baselayer & Clothing: Items in direct contact with skin. This includes products from the Baselayer, Clothing, Bottoms categories (e.g., compression wear, base layers, undershirts).
  • Cut Resistant Gear: All products from the Cut Resistant category due to their specialized safety construction.
  • Headwear: All products from the Hats category.
  • Customized or Used Items: Any product that has been customized, used, altered, or is not in its original saleable condition.

Exception: If any non-returnable item arrives defective or damaged, please contact us immediately at [email protected] with photos, and we will resolve it promptly.

Questions? We’re Here to Help.

Our team is ready to assist you with any part of the shipping, return, or exchange process.

Email: [email protected]
Website: hockeyessential.com
Mailing Address (Returns by Auth Only): 883 Stewart Street, Indianapolis, US 46202

Thank you for being part of the Bauer Sale Store community. We’re committed to your satisfaction, both on and off the ice.

Last Updated: October 26, 2023